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BSBWRT411 Write complex documents

 This online course will show you how to write complex documents like a professional in a range of business environments. Study in your own time with our self-paced online training and if you need help, you can interact with your trainer through email or telephone.

What Will You Learn?

This online course teaches the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity. Learn to create documents that are more complex than basic correspondence. Take your career to the next level by writing complex documents that meet the needs of the business.

Course Information
Course Dates
Classroom Based

No scheduled dates are currently available!


Course Content
  • Determine audience, purpose and requirements of document according to organisation policies and procedures
  • Determine required format, style and structure for document
  • Establish method of communication
  • Develop content overview of document
  • Determine categories and logical sequence of information according to proposed structure, content and document requirements
  • Confirm information is cohesive and satisfies document purpose and requirements
  • Develop draft document to communicate data, information and knowledge according to organisational policies and procedures
  • Identify gaps in required data, information and knowledge, and collect additional material from relevant sources, if required
  • Draft text according to document purposes and requirements
  • Review draft text and confirm document purpose and requirements are met
  • Check grammar, spelling and style for accuracy and punctuation
  • Confirm draft text is approved by relevant organisation personnel
  • Review and incorporate any amendments in final copy
  • Apply basic design elements for document appropriate to audience and purpose
  • Check document and confirm all requirements are met
Course Date

Who may require this training?

This course applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.



All participants that successfully complete the course will be issued with a statement of attainment for BSBWRT411 Write complex documents. This is a nationally recognised unit of competency.


Course delivery

This course is offered online via self-paced training.


Candidate requirements

  • Sufficient language, literacy and numeracy skills
  • Basic computer skills
  • Any internet-capable device
  • Ability to receive/send emails
  • Any up to date internet browser application


Language, literacy and numeracy

Adjustments to training can be made for participants with language, literacy and numeracy issues so that they are not disadvantaged in completing this course. Please inform our office at the time of booking your course if you experience any language, literacy or numeracy issues.


Register online today

Develop the skills and knowledge to write complex business documents by completing the BSBWRT411 Write complex documents online course. Register for the training by adding this course to your cart. If you require any further information, please do not hesitate to contact our friendly team.